Privacy policy

Updated 17 October 2026. Revamp, Sydney, Australia.

What we collect and why

We collect the email address, postcode, garment description, consent and any photo you provide directly through this website to assess your repair, prepare a quote, arrange service and respond to you. We also record your optional business-name vote and a random voting identifier in your browser session. For abuse prevention, we use a hashed network address and request counts. We do not ask for sensitive information.

Who receives your information

With your agreement, your photo is sent through Lovable to an AI assessment provider to produce an indicative estimate. Submitted requests and photos are stored using Lovable Cloud. Only people and service providers who need information to assess, communicate about or deliver your repair should receive it, including relevant repair specialists. We may also disclose information where Australian law requires it.

Security and retention

Submitted garment photos are stored privately, not published with shared results. We use access restrictions and service-provider security protections. No online service is completely secure. We retain information only for the repair request, service and any applicable legal recordkeeping requirements, then take reasonable steps to delete or de-identify it. Where required by law, we assess and notify eligible data breaches.

Access, correction and complaints

You can ask to access or correct your information, request deletion where legally permitted, or raise a privacy concern through our contact page or by replying to Revamp’s correspondence about your request. We will verify your identity where needed and respond within a reasonable time.

If a concern is unresolved, you can contact the Office of the Australian Information Commissioner, where it has jurisdiction. Your rights under applicable Australian privacy law are not limited by this policy.